The Assessment Review
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"Spotlight on Methods"
The Net Promoter Score (NPS) was introduced in 2003 and has since been embraced by a vast majority of major companies worldwide. However, higher education has been slower to adopt this simple metric, in part because students aren’t exactly customers. Although they can choose among the many educational institutions and resources that are available just like corporations’ customers, students are also developed and shaped by […]
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- Irgi Zanuar on From the Assess@CUNY Staff (Vol 1, Issue 2)
- Rendi on The Potential and Pitfalls of Net Promoter Scores (NPS) as a “Business World” Metric in Academic Assessment
- Perhotelan on Combatting a Compliance Mindset by Advocating for Betterment
- Administrasi Bisnis on Interview: with Dr. Natasha Jankowski
- RPLA on How 20 Years of Education Reform Has Created Greater Inequality
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