The Assessment Review
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"Spotlight on Methods"
The Net Promoter Score (NPS) was introduced in 2003 and has since been embraced by a vast majority of major companies worldwide. However, higher education has been slower to adopt this simple metric, in part because students aren’t exactly customers. Although they can choose among the many educational institutions and resources that are available just like corporations’ customers, students are also developed and shaped by […]
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Recent Posts
- From The Assessment Review Editorial Staff (Vol 3, Issue 2)
- Interview: with Dr. Natasha Jankowski
- Combatting a Compliance Mindset by Advocating for Betterment
- End of Course Reflections and Changes Informed by Assessment During the Covid-19 Pandemic
- The Potential and Pitfalls of Net Promoter Scores (NPS) as a “Business World” Metric in Academic Assessment
Recent Comments
- Frances on Ensuring Student Success: Using Formative Assessment as the Key to Communication and Compassion Among Faculty, Students, and Staff
- Vicky Nunez on Creating Equity: Scaffolding First-Year Composition At A Hispanic-Serving Institution
- Vicky Nunez on Creating Equity: Scaffolding First-Year Composition At A Hispanic-Serving Institution
- Betty Doyle on Creating Equity: Scaffolding First-Year Composition At A Hispanic-Serving Institution
- Bob Surunkle on Creating Equity: Scaffolding First-Year Composition At A Hispanic-Serving Institution
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- Vol 1, Issue 1 (Feb 2020)
- Vol 1, Issue 2 (Jul 2020)
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- Vol 3, Issue 1 (Nov 2021)
- Vol 3, Issue 2 (Apr 2022)